Goods have to be returned to us at your expense. It is important that you obtain proof of posting as the goods are your responsibility until they are received by us. We can only refund postage costs if goods are returned within 7 days of purchase under the Replacement Policy. You should use the cheapest postage method available as we are not able to refund the cost of any special delivery service. We cannot refund postage for goods returned for any other reason and we reserve the right to deduct our original postage cost and a restocking fee from any refund applicable.
Please be aware that aquarium pumps, filters, skimmers and other electrical goods emit noise during normal operation that you may consider to be excessive. You should be aware that manufacturers wording indicating noise levels are relative only and do not necessarily give indications of measured decibel levels. Return of good under these circumstances requires the agreement of the manufacturer and where goods returned are deemed to be in good working order by the manufacturer we are unable to offer a refund and may charge return postage. All electrical items serial numbers are recorded against each order so please ensure any item being returned is the original one purchased from The Aquarium Lincoln.
If faulty goods are received you must notify us within 7 working days. Where possible replacement parts will be dispatched and where not possible we will ask you to return the goods to us in line with our Returns Policy. Once we have verified the damage we will supply replacements as required. Where good returned to us are in good working order we are not able to refund your return postage costs and we reserve the right to deduct our original postage cost and a restocking fee from any refund.
If you have ordered stock items from our website, you have 7 days from when you receive the goods to return them to us for a refund. (This applies to website orders only and in store purchases are excluded). If you wish to cancel and return goods 'from stock' then you may do this within seven days of receiving the goods, as long as the goods have not been used.
You will be responsible for returning goods to us, within 7 days, all goods must be in 'as new' condition and in the original unopened packaging.
All transport and other costs involved in returning the goods will be borne by you as the customer; we do not operate a free returns policy.
Once we are in receipt of the goods and we have inspected them, we will confirm your refund amount. You will then receive your refund within 30 days of cancellation and return of the goods.